The Enugu Electricity Distribution Company (EEDC) management has announced that the company’s vending platform will be temporarily shut down on February 24th, 2024, for rollover in preparation for the STS prepaid meter upgrade.
Emeka Ezeh, the Head of Corporate Communications Officer at EEDC, disclosed this information in a statement issued on Friday in Awka. He stated that the upgrading exercise would take place from 6 am to 10 pm. Consequently, customers will not have the ability to recharge or purchase energy tokens during this period.
Ezeh further explained that normal meter recharge activities would resume immediately after the rollover is completed. He emphasized that the first meter recharge following the rollover would include three sets of 20-digit tokens necessary for upgrading the meters.
Customers are instructed to input the first 20 digits and press “enter,” followed by the second 20 digits and “enter,” and finally, the third 20 digits (the energy token) to complete the upgrade process.
Ezeh advised customers to load earlier purchased tokens onto their meters before administering the three sets of 20-digit tokens. Once the meter is upgraded, previously purchased tokens that have not been loaded will no longer be accepted.
It is important to note that this exercise is free of charge and does not impact Postpaid and Standalone customers. For additional inquiries and clarification, customers can contact the 24/7 Call Center at 084 700 100. MTN users are encouraged to call 02084700100. The statement concluded with this information.
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