Dr Ernest Mupwaya, Deputy Managing Director, Enugu Electricity Distribution Company (EEDC), has assured its customers of fairness and transparency in electricity bands classification.
Mupwaya gave the assurance on Friday in Enugu at the ongoing three-day Customer Complaints Resolution Meeting organised by NERC for electricity consumers, customers and stakeholders in the South-East.
The Nigerian Electricity Regulatory Commission (NERC) recently classified electricity consumers into various bands.
The classification starts from Band-A (a minimum of 20 hours supply per day) to Band-E (a minimum of four hours supply per day).
The EEDC boss said that the company was strictly following laid-down NERC regulation on the bands classification.
“The EEDC has never intended to collect any unjustified money from its esteemed and valued customers within the South-East, its franchise area,” he said.
According to Mupwaya, all customers within the 44 feeders classified as Band-A feeders in EEDC network, meant to have at least 20 hours electricity supply per day, will be treated fairly and transparently.
He said that this was to ensure that they got value for money and they are not overcharged.
The deputy managing director revealed that plans are underway to provide prepaid meters to about 12,381 unmetered Band-A feeder customers in its network within the next three months unfailingly on no-cost basis.
“It will be free-of-charge or they will initially pay for it and later be refunded through pay-back electricity unit credit given to them over some months,” he said.
Mupwaya said that the company had constituted technical Quick Response Teams to attend to local technical issues of all Band-A feeders and customers.
He said that within minutes of calls, both on weekends and during holiday seasons, electrical faults of Band-A customers are resolved without waste of time.
“For those Band-A feeders receiving less than 20 hours per day for two consecutive days; we will send a text message to the customers directly, explaining the challenges to them.
“For customers on Band-A not receiving 20 hours constant electricity supply for seven days; the feeder and customers concerned will be demoted from Band-A to a lower band.
“We are daily monitoring the situation and on our own as a responsible company, we will ensure no customer is shortchanged or overcharged,” he said.
The deputy managing director also assured all customers in EEDC network that very soon the quality of supply would improve tremendously as the authorities and other electricity industry players are working to ensure improved and more steady supply.
He made it clear that EEDC totally gave out all supply received to its network through the national grid.
He emphasised that the recent shortfall in supply was never the fault of the company and not as a result of local technical challenge within its franchise area.
“Before the recent fall in supply and recent band classification by NERC, you customers can agree with me that some customers do enjoy over 20 hours steady supply and beyond.
“By the grace of God we will return to that era once more soon,” he said.
Speaking, the Commissioner, Consumer Affairs, NERC, Mrs Aisha Mahmod, said that the commission organised the meeting to educate and sensitise electricity consumers on their rights, privileges and obligations.
“NERC, as a regulator, will ensure no electricity consumer or customer is shortchanged.
“Rather, it has provided mechanisms for disagreement and conflict resolution in the electricity industry by ensuring parties abide by laid-down laws and regulations,” Mahmoud said.
She said that the new band classification and tariff was meant to reflect the economic realities of the day.
“NERC is here for three days to listen and proffer practical solutions to your electricity challenges and complaints, which will be practically resolved here,” she said.
The meeting is being attended by hundreds of electricity consumers within the South-East, which include Abia, Anambra, Ebonyi, Enugu and Imo States.
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