The Managing Director and Chief Executive Officer of Janksmay Global Services Ltd, Mr. Ifeanyi Onwuachu, has shed light on the key attributes that distinguish a truly professional and dependable freight forwarding agency, while also highlighting what sets his company apart in the highly competitive logistics industry.
Speaking recently in an interview with newsmen, Mr. Onwuachu noted that just as a good lawyer is judged not only by appearances in court but by the ability to secure victories both in and out of court, so too is a good freight forwarding agency measured by how well it protects and adds value to its clients’ businesses. He emphasized that the first and most critical attribute of a reputable freight forwarder is professionalism, which stems from being intellectually sound and well-acquainted with global trade rules and terminologies.
According to him, today’s freight forwarding business demands that operators must match international standards, as they are often interfacing with foreign shippers who are themselves freight forwarders in other countries. This, he said, means that a Nigerian freight forwarder must possess the competence to engage at that level and ensure the client’s business remains afloat and protected at all times.
Mr. Onwuachu described Janksmay Logistics as a firm that takes its clients’ businesses personally. “When I take up a job, I see it as my business because if you succeed, I succeed. My mission is always to ensure that the client is happy. Without customer satisfaction, there can be no repeat business,” he explained.
He further identified customer satisfaction and the ability to secure retainership as another mark of a good freight forwarding agency.
In his words, “When a client is satisfied, they not only bring repeat business but also make valuable referrals. A single happy client can attract several other clients, and I have had cases where one client referred nearly ten other businesses to us because of the trust we have built over time.”
Trust and integrity, Mr. Onwuachu maintained, are cornerstones of any successful logistics company. He stressed that a freight forwarding company must stick to agreed costs and be transparent about any unforeseen changes that arise during operations. “Integrity means doing what you say you will do. We work within budget, and if anything comes up, we communicate it professionally so that the client understands. Losses or additional costs should be shared fairly to ensure both businesses survive,” he stated.
Mr. Onwuachu also lamented the presence of unprofessional practices in the industry, where some agents deliberately underquote costs to win jobs, only to resort to extortion later. He pointed out that Janksmay Logistics steers clear of such tactics, preferring honesty and long-term client relationships.
On the importance of continuous staff training, the Janksmay Boss noted that even the best company can be brought down by ill-informed employees. He stressed the need to consistently train staff to ensure that their knowledge aligns with the company’s values and promises to clients.
Affordability, according to him, is also crucial. While ensuring quality service, he said, a good freight forwarder must be mindful of clients’ budgets and guide them on customs duties, tariffs, and permissible items to ensure compliance and value.
Mr. Onwuachu concluded by reiterating that no two jobs are the same in the logistics sector, as each consignment requires unique attention, research, and energy. He called on freight forwarding companies to rise to the challenge of professionalism, integrity, and value-driven service that uplifts both their businesses and those of their clients.
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